How do we deliver?
Level 1
Intranet Self-Service
For a modest annual fee, we provide products for download directly from the web, standard employment contracts, and standard HR policies.
Support services provided:
- 24/7 Access to HR Online Portal
- Self-Service Transaction Processing
- Information, Guidance and Policies
Level 2
MA Contact Centre
We provide employment law and employee management support on the phone or by e-mail and few on-site visits to help you with disciplinary or grievance issues.
Support services provided:
- 24/7 Access to HR Online Portal
- Self-Service Transaction Processing
- Information, Guidance and Policies
- Phone/Email/Fax First Line Support
- Query Resolution
- Individual Transactions
- Logging, Tracking and Routing Work
Level 3
Field HR
We provide field HR support on-site, on the phone, or by email. You can decide how much or how little to use the service.
Support services provided:
- 24/7 Access to HR Online Portal
- Self-Service Transaction Processing
- Information, Guidance and Policies
- Phone/Email/Fax First Line Support
- Query Resolution
- Individual Transactions
- Logging, Tracking and Routing Work
- Direct Support to Businesses
- Employment Advise and Guidance
- Management Support
Level 4
HR Specialists
We provide specialist support if you have a special need in:
- Strategic Projects
- Complex Case Resolution
- Policy Development
- Monitoring Legislation/Regulations
- Recruitment
- People Development (outplacement, creative leadership, and performance leadership)
- Mentoring
- Redundancy
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